International English School, doing business as ingles individual LIVE ("ingles individual LIVE," "we," "us," or "our"), is deeply committed to protecting the privacy of our students, prospective students, and website visitors. We understand the importance of your privacy, especially for those in sensitive situations, and we strive to handle your information with the utmost care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.inglesindividuallive.com), use our services, or interact with us both online and in person.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our services.
1. Information We Collect
We collect personal information from you to provide our language learning services effectively. This information is gathered in various ways, including when you:Register for an account or enroll in a course (online or in person): This typically includes your name, email address, phone number, physical home address (required for mailing course materials), age, gender, and payment information.Contact us: When you send us emails (e.g., via info@inglesindividual.live), submit forms on our website, or communicate via WhatsApp, we collect your name, contact information, and the content of your communication.Participate in classes: While we do not record live online or in-person classes, any information you voluntarily share during a class is part of your learning experience.Browse our website: We automatically collect certain information about your device and Browse activity through cookies and similar technologies. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand website usage and improve our online presence.Categories of Personal Information We May Collect:Identifiers: Name, email address, postal address, phone number, unique personal identifier, online identifier, IP address, account name.Personal Information Categories (as listed in California Customer Records statute, if applicable): Name, address, telephone number, age, gender, payment information (bank account number, credit card number, debit card number).Commercial Information: Records of products or services purchased, obtained, or considered.Internet or Other Similar Network Activity: Browse history, information regarding your interaction with our website.
2. How We Use Your Information
We use the information we collect solely for the purposes of providing and improving your language learning experience:Providing and managing our services: This includes processing your enrollment, delivering courses (online and in person), mailing physical course materials to your home address, facilitating communication with instructors, and managing your student account.Processing payments: To process tuition fees and other related charges securely through our payment processor.Communicating with you: To send you important updates, notifications about your course, information about our programs, and to respond to your inquiries. This includes outreach via WhatsApp if you've provided your number and filled out our online form.Improving our services: To understand how our services are used, to develop new features, and to enhance the overall user experience. This includes analyzing website usage through Google Analytics.Ensuring security and preventing fraud: To protect our services and users from fraudulent or unauthorized activities.Complying with legal obligations: To meet our legal and regulatory requirements.Marketing and promotional purposes: To send you information about our programs, special offers, and events that may be of interest to you. You can opt-out of receiving marketing communications at any time.
3. How We Share Your Information
We share your information with third parties only when necessary to provide our services or when legally required. We do not sell your personal information.With Service Providers: We share your information with essential third-party service providers who help us operate our business. These include:Stripe: For secure payment processing. We do not store your full payment card details on our servers.Zoom: For facilitating live online classes.Google Analytics: For website analytics to understand user behavior (data is generally anonymized).Webflow: Our website hosting platform.Memberstack: For managing user accounts and memberships on our website.Zapier: To automate workflows and connect various applications (e.g., linking form submissions to WhatsApp outreach).WhatsApp: To communicate with you if you opt-in to receive messages from us after filling out an online form. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.With Instructors: We share relevant student information with instructors to facilitate the learning process (e.g., student names for class rosters and contact information for class-related communication).Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law, court order, or in response to valid requests by public authorities. We are particularly mindful of the privacy concerns of undocumented individuals and will only disclose information in compliance with strict legal obligations and valid court orders.To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.With Your Consent: We may share your information with your explicit consent or at your direction.Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, such as analytics or research.
4. Your Choices and Rights
You have important rights regarding your personal information:Access and Correction: You have the right to request access to and update or correct inaccuracies in your personal information.Deletion: You may have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., for ongoing legal obligations or necessary record-keeping).Opt-out of Marketing Communications: You can opt-out of receiving promotional emails or WhatsApp messages from us by following the unsubscribe instructions provided in those communications, or by contacting us directly.Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.Data Portability: You may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.Object to Processing: You may have the right to object to the processing of your personal information in certain circumstances.To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.
5. Data Security
We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. This includes using secure connections (SSL/TLS) for data transmission, restricting access to personal data, and regularly reviewing our security practices. While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.
6. Data Retention
We retain your personal data for as long as you are an active student with International English School dba ingles individual LIVE. We believe that retaining student data indefinitely allows us to better support your long-term language learning journey, track your progress, and facilitate re-enrollment or access to past course information. We also retain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Data Transfers
Our services are operated from the United States, and we have a physical presence at 16803 Stuebner Airline Rd, Spring, TX 77379, USA. While your students primarily come from the USA and Latin American countries, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States. We rely on standard contractual clauses or other appropriate legal mechanisms for international data transfers where required.While we cannot definitively state the server locations for Webflow and Memberstack without checking their specific privacy policies, they are generally hosted in major data centers, often in the US or EU. This policy covers data transferred to them under our instruction.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to remove that information from our servers. If you believe that we may have collected information from a child under 13, please contact us immediately at info@inglesindividual.live.
9. Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:International English School dba ingles individual LIVE 16803 Stuebner Airline Rd, Spring, TX 77379 Email: info@inglesindividual.live
